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      Return, Refund & Exchange Policy: 

      Dear valued customer,

      We back every purchase with an unconditional "Lifetime Happiness Guarantee". If you are anything less than 100% satisfied with your purchase our team will work with you until you are genuinely happy. Items can be returned for a refund within 30 days of purchase.

      Every Encased product is also backed by the manufacturers lifetime warranty. To receive your warranty you must register your product within 30 days of purchase. You can register your item by clicking "Activate your Warranty" link on the bottom of this page. 

      For customer service please contact our knowledgeable (US Based) customer service agents by calling: 201-514-2683

      Return Address: 
      Encased Products
      1 Maple Street, Unit 3
      East Rutherford, NJ 07073

      Please include a slip with your Order ID number, full name and reason for return inside the return package.

      Exchange Policy (Domestic Orders Only)
      To initiate an exchange please contact our customer service team. Please have your order number available. Exchanges can only be made for items that are equal or lesser in value than the original purchase item. Once you have completed the process with our customer service department we will reship the order free of charge and email you once the exchange has been made.

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